Nurture Massage & Wellness

Cancellation & No-Show Policy 1. Appointment Deposit / Card on File A valid credit/debit card (or other payment method) must be provided at the time of booking to secure your appointment. 2. Cancellation / Rescheduling — Required Notice To cancel or reschedule without penalty, you must notify us at least 24 hours before your scheduled appointment time. Notice must be given by phone/email/text AND must receive a confirmation from staff acknowledging the cancellation/reschedule. (A cancellation or reschedule request is not considered received until we confirm.) 3. Late Cancellations / Reschedules (less than 24 hours’ notice) If you cancel or reschedule with less than 24 hours notice — or at any point on the day of the appointment — you will be charged 50% of the scheduled service price. 4. No-Shows / Failure to Cancel or Confirm If you fail to show up for your appointment without prior cancellation, or do not receive cancellation confirmation from us, you will be charged 100% of the scheduled service price. 5. Rebooking & Future Appointments Any cancellation fees or no-show fees must be paid in full before scheduling any future appointments. Repeated violations of the policy (e.g. multiple late cancellations or no-shows) may result in the requirement of full prepayment for future appointments — or denial of further bookings. 6. Late Arrival Policy Please arrive at least 5-10 minutes before your scheduled time to allow for check-in and preparation. Late arrivals may result in a shortened service or forfeiture of the appointment, and the full service charge may still apply. 7. Client Acknowledgment All clients must acknowledge that they have read, understood, and agree to this policy at the time of booking (via signature on an intake form or electronic agreement). 8. Emergency / Exceptional Circumstances We understand that emergencies occur. In rare cases, fee waivers can be granted—but only at management’s discretion, and only if the client contacts us as soon as possible and obtains explicit approval. We appreciate you reading and abiding by our policies. Everyones cooperation is essential to the smooth operation of our business.